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CRM Consultant & Business Analyst

Job No: RS27780
Location: Yagoona, NSW

  • EARN up to $100,000 Per Annum + Superannuation!

  • Innovative IT Company providing Strategic Management, Technology & Marketing Solutions

  • Excellent Remuneration, Ongoing Development, Flexible Working Environment

  • Work With High-End Customers | Clear Career Progression Based on Performance 

  • Small, Supportive & Highly Productive Team in a Great Sydney Location


Our Client

Our client has a team of experienced and knowledgeable consultants who provide strategic management, technology and marketing solutions to their customers. Solutions range from simple standalone applications to complex frameworks for mobile application development and turn key solutions for marketing, system administration and data management. Customers include TAFE, Fosters, Australia Post, MYOB and University of Canberra and many more large and well-renowned companies.


The Opportunity

Our client is seeking a CRM Consultant & Business Analyst to join their company in Yagoona, NSW with the potential to earn up to $110,000 per annum | Negotiable base salary between $70,000-$100,000 per annum + superannuation.

The primary purpose of this position is to implement and configure Oracle RightNow CRM for high-end critical customers.

Reporting directly to the Director of Products and Services some of your responsibilities include:

  • Business and systems analysis, process mapping requirements gathering and implementation support.
  • Analysis and redevelopment of processes and translating these into system requirements.
  • Identifying process issues and risk.
  • Understanding project goals, steps to be taken and expected outcomes.
  • Demonstrating a sound understanding of CRM technology and identifying appropriate technology for assigned tasks.
  • Daily travelling up to 4 days per week

To be successful in this role you will have a minimum 3 years solid experience as a senior business analyst. Additionally, relevant experience with CRM products such as Oracle RightNow, Microsoft Dynamics, Salesforce, Kana and Sugar CRM is necessary.

Relevant tertiary qualifications or significant experience in the successful implementation and administration of enterprise CRM solutions are necessary. Experience working with a higher education organisation would be ideal.

The successful candidate will have excellent communication ability.

If you would like to build your career in a successful and growing company and thrive in a highly flexible small project team environment then apply today and don't miss out starting this interesting and exciting opportunity as soon as possible.


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