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Level 1 Helpdesk Technician

Job No: RS29559
Location: Surry Hills, NSW

  • OTE $60,000 per annum | Base $50,000 + Super + Bonuses

  • Established & Rapidly-Growing Company Offering Timetabling Solutions 

  • Opportunity to Build your Career in a Positive & Vibrant Workplace

  • Excellent Training & Development | Generous Bonus & Working Flexibility

  • Work in a Brand New Office in the Heart of Beautiful Surry Hills!

Our Client

Operating for over ten years, our client is an Australian company who work with schools across the country and also internationally, including Asia, the UK and Ireland. Priding themselves on their passionate team of committed consultants, our client offers a state-of-the-art timetabling system to their customers and are experts in the efficient scheduling of school resources, roll marking and parent teacher interviews through their powerful software.

The Opportunity

Our client is seeking a Level 1 Helpdesk Technician to join their company located in Surry Hills, NSW, with the potential to earn up to $60,000 per annum | Negotiable base salary $50,000 per annum + superannuation + up to 10% in Bonuses.

The primary purpose of this position is to provide Level 1 phone and email support to customers. 

Reporting to the Associate Director some of your responsibilities include:

  • Detailed and accurate record keeping using the businesses Support Portal
  • Expert working knowledge of all modules, to become proficient within 3 months
  • Maintaining client records and supporting the businesses ethos
  • Upselling of modules, training and consultancy to customers
  • Swift and professional communication with school executives

To be successful in this role you will have previous experience in a customer service or call centre environment where you have been problem-solving or trouble-shooting. Additionally, any IT or software related experience would be beneficial but not essential for this role. 

Any experience with CRM's, Google Apps and WordPress would also be advantageous.  

Candidates who have excellent communication skills, strong attention to detail and the ability to work well independently as well as part of a team, will excel in this position.

Apply today and don't miss out starting this career progressive and rewarding opportunity as soon as possible.


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Good Luck from the Recruit Shop Team!

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