Our client is a highly successful information technology and consulting company delivering solutions and service management to their clients. They offer services and support in the areas of MSP, MSSP, server, desktop, network and communications, and exposure to areas such as ITIL, and ISO 270001 security management and compliance. Our client pride themselves on their impeccable customer service and this is what differentiates them in the market!
Our client is seeking a Level 1/2 IT Help Desk Coordinator to join their company in Hurstville, NSW, with the potential to earn $47,000 - $55,000 per annum including superannuation, negotiable based on experience and employee fit.
The primary purpose of this position is to act as the first point of contact for customers by providing first level support as well as tracking, classifying and prioritising calls within the service desk environment including escalating calls to higher levels within the team.
Reporting directly to your Team Leader some of your responsibilities include:
To be successful in this role you will have:
This position would suit someone who is flexible, open-minded and will enjoy working within a constantly improving, heavily team-oriented environment with a focus on service excellence.
Apply today and don't miss out starting this unique opportunity with a highly successful managed services provider as soon as possible.
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