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Level 2 Support Agent

Job No: RS34783
Location: Melbourne

  • EARN an Attractive & Negotiable Salary + Superannuation 

  • Join a Leading Financial Services Management Provider

  • Opportunity to Progress Your Career & Enjoy Flexibility  

About The Company 

Based in Melbourne our client is a trusted advisor of software and software services to Australian Financial Service Licensee holders. Their solutions are software, and payment gateways that are customised to the financial planning industry. They are a fast-growing company looking for an exceptional person to join a team of industry professionals. 

About The Opportunity

They are looking for a Tier 2 Support Agent to join their company in Melbourne CBD, VIC with the potential to earn a Negotiable Salary Based on Experience + Superannuation. 

The position of a Tier 2 Support Agent will be based in a small team, continuously meeting and
exceeding customer expectations. Through effectively communicating complex/technical solutions to non-technical users, whilst steadily working through assigned tickets to ensure SLA’s are adhered to.


About You 

The successful candidate will have:

  • A minimum of 2 years experience in a Level 2 Support Role
  • Considerable knowledge of SQL to assist with clients requirements 
  • Previous PowerShell experience (beneficial) 
  • Demonstrated problem solving and analytical skills 
This position would suit someone who has a personable approach and is patient with their customers, you will be ambitious and excited to work within a collaborative team, driving and leading the team to optimal outcomes. 

What's in it for You?

  • Work From Home Opportunities after initial on boarding of a 3-6 month period
  • Career Progression Available for Those Who Work Hard 
  • Great CBD Location | Join a Small Team of Industry Professionals

Apply today and don't miss out starting this lucrative opportunity as soon as possible!


IMPORTANT: Application Form Instructions (Please Read)

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Good Luck from the Recruit Shop Team!

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