Medical Services Coordinator

About The Company

Our client is a specialist medical practice providing an exceptional level of patient-centred care using the latest technologies in their field.

Based in Blacktown, the practice combines specialist expertise with a strong focus on ensuring patients understand their options and receive professional, supportive service throughout their experience.

About The Opportunity

The primary purpose of this position is to manage new patient enquiries, clearly communicate the value of the centre's services and encourage prospective patients to book, while also providing general medical reception and administrative support.

You will be an important first point of contact for prospective and existing patients, combining a proactive customer service approach with day-to-day medical reception responsibilities.

Some of your responsibilities will include:

• Handle new patient enquiries by phone and provide clear information about the centre and its services
• Understand prospective patient needs and communicate the value of booking with the practice
• Convert suitable patient enquiries into appointments and follow up prospective patients as required
• Maintain professional communication with patients before and after their appointments
• Greet patients and visitors while providing a welcoming and positive experience
• Manage general reception duties, phone calls, enquiries and appointment administration
• Support doctors and clinical staff with patient administration, billing and general practice requirements

About You

The successful candidate will have:

• Previous medical reception experience or a strong customer service and sales background
• Confidence speaking with new enquiries and encouraging prospective patients to book
• Strong customer service skills with a warm, professional and engaging communication style
• Ability to clearly explain services and communicate value without applying unnecessary pressure
• Strong follow-up skills with a proactive and organised approach
• Excellent attention to detail with the ability to manage multiple priorities
• Ability to work effectively within a fast-paced, close-knit practice environment

Previous experience combining healthcare, reception, customer service or sales will be highly regarded.

What's in it for You?

• Negotiable Hourly Rate + Super Based On Experience
• Part-Time or Full-Time Role | Flexible to Accommodate 
• Fully Remote Role Could Be Considered For Right Candidate
• Varied Role Across Patient Enquiries & Medical Reception
• Meaningful Position Within A Specialist Medical Practice
• State-Of-The-Art Private Practice Based In Blacktown
• Work Within A Supportive & Close-Knit Practice Team
• On-Site Parking Available For Added Convenience
• Close To Local Shops, Cafes & Shopping Centres
• Immediate Start Available For The Right Candidate

Apply today and don't miss out on starting this opportunity as soon as possible!