Help Desk Consultant (Level 2)
Job No:
RS282937
Location:
Matraville
-
EARN $60,000 - $70,000 Pa + Super | Negotiable Based On Experience
-
Join A Reputable & Innovative Print Management Service Based In Matraville
-
Perfect Opportunity For Career Advancement | 5 Minutes From The Beach
About The Company
Our client is an esteemed technology company, boasting over 17 years of triumph in the office print technology sector. They're on the lookout for an enthusiastic and confident IT Help Desk Consultant to join their vibrant Matraville-based team. They champion a positive, flexible, and supportive workplace culture, where both their people and customers are cherished. Operating with transparency and integrity, they take pride in delivering exceptional service that serves the best interests of their community.
About The Opportunity
As a Help Desk Consultant (Level 2), you will play a crucial role in providing technical support and customer service to our clients. Some of your responsibilities will include:
- Becoming an expert in JIM2 and FM Audit software.
- Overseeing internal IT infrastructure as a System Administrator.
- Supporting future clients under Managed Service Provider (MSP) contracts.
- Liaising with customers regarding technician visits and coordinating secondary callouts when parts are required.
- Remote installation of print drivers and workflow enhancements such as scan to email for upgraded printing and imaging equipment.
- Taking customer calls for Level 1 and Level 2 support related to the break-fix of office printing and imaging equipment, as well as software solutions.
About You
The successful candidate will have:
- Excellent communication skills, both verbal and written and proficiency in Microsoft software.
- Previous experience in help desk customer support and a strong customer service background.
- A minimum of 3 years of experience in IT support. Managed print and managed services experience is ideal
- Experience working in a dynamic team environment, demonstrating autonomy and the ability to work full-time in Australia.
- Strong technical knowledge, including familiarity with network configurations, installation processes, and driver downloads.
You will also have:
- Experience in configuring VoIP phones and handling billing processes.
- A proactive approach to training on new software/hardware as they are adopted.
What's in it for You?
- Opportunities For Career Development And Support
- Collaborate With A Dynamic And Ever-growing Team
- Join A Positive And Secure Family-oriented Environment
- Work In An Ideal Location Just 5 Minutes From The Beach
Apply today and don't miss out on starting this opportunity as soon as possible!
