Technical Service & Warranty Support Officer

About The Company

Established over 30 years ago, our client has a long-standing relationship with sound technology, partnering with top brands globally to present high-quality audio products to the Australian and New Zealand markets. With a commitment to strategic marketing, innovative distribution strategies, and exceptional customer service, they have continuously grown and strengthened their industry presence.

This business is quickly emerging as the leader in the luxury audio space. With a growing list of new customers experiencing the premium brands through their multiple stores and website everyday! 

About The Opportunity

As a Technical Service and Warranty Support Officer based in Epping, you will report to the Operations Manager and be responsible for a range of customer service and technical support tasks.

Some of your responsibilities will include:

• Professionally respond to customer and warranty inquiries across phones, emails,ticketing, and social channels
• Manage warranty cases by issuing RMAs, coordinating replacements, processing credits, and updating customers on backorders and ETAs
• Maintain detailed case files, assesses products for faults, and perform warranty repairs as needed
• Utilise the CRM to support customer inquiries and warranty processes effectively
• Adhere to high standards of quality and safety, escalating issues to leadership when appropriate

About You

The successful candidate will have:

• Previous customer service experience, ideally in a retail or online environment
• Experience in the audio/visual industry
• Proven warranty and electrical product service capability
• A relevant IT or electrical qualification (desirable)
• Excellent communication skills, both written and verbal

You will also have:

• A highly motivated attitude with the ability to work independently and as part of a team
• Strong organisational skills to meet deadlines and manage multiple tasks
• Attention to detail and problem-solving capabilities
• The ability to adapt in a fast-paced environment
• A proactive approach to learning and development

What's in it for You?

• Work In A Well Established Company
• Full-Time Role With A Supportive Team
• Multiple Retail Locations & an Online Store 
• Cutting Edge Products from Leading Brands 
• Work in a Passionate & Knowledgeable Team
• Opportunities For Professional Development 
• Immediate Start for the Right Candidate

Apply today and don't miss out on starting this opportunity as soon as possible!