Audio Service & Repair Technician
Job No:
RS292348
Location:
Epping
- EARN a Competitive Salary Package | Based on Experience
- Join a National Leader in High-End Home Audio Equipment
- Utilise Your Technical Expertise in a Customer-Focused Role
About The Company
Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction. With a passionate and expanding team, they are setting new standards in high-end audio retail and service support. Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care.
About The Opportunity
Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office! This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment. You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products.
Some of your responsibilities will include:
- Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables.
- Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms.
- Provide remote troubleshooting support and lodge warranty claims.
- Maintain clear communication with customers and suppliers throughout warranty processes.
- Ensure all work meets internal standards of quality and safety.
- Represent and support the brand's product range with expert knowledge.
About You
The successful candidate will have:
- 2+ years' experience in a service repair technician role within the audiovisual field
- Relevant electrical qualifications
- Proficiency in CRM systems and Microsoft Office Suite
- Strong diagnostic and problem-solving capabilities
You will also have:
- Excellent verbal and written communication
- High level of attention to detail
- The ability to multitask and prioritise
- A positive, customer-focused attitude
- The ability to work well independently and in a team environment
What's in it for You?
- Competitive Salary Package | Based on Experience
- Work In A Fast Growing & Established Company
- Full-Time Role in Epping With A Supportive Team
- Multiple Retail Locations & an Online Store
- Cutting Edge Products from Leading Brands
- Work in a Passionate & Knowledgeable Team
- Opportunities For Professional Development
- Immediate Start for the Right Candidate
- Staff Discounts on Premium Audio Products
- Supportive, Collaborative Work Environment
Apply today and don't miss out on starting this opportunity as soon as possible!
