Help Desk Consultant
Job No:
RS296095
Location:
Matraville
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EARN Casual Award Rate + Super | Casual Role with Opportunity For Full-Time
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Join A Reputable & Innovative Print Management Service Based In Matraville
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Perfect Opportunity For Career Advancement | 5 Minutes From The Beach
About The Company
Our client is a respected and forward-thinking technology provider with over 17 years of success in the office print technology industry. They are currently seeking an enthusiastic and confident IT Help Desk Consultant to become a valuable part of their dynamic team in Matraville. The company thrives on cultivating a flexible, supportive, and positive work culture that values both its people and clients. Operating with honesty and dedication, they are committed to delivering outstanding service that positively impacts their community.
About The Opportunity
As a Help Desk Consultant (Level 2), you will be instrumental in delivering exceptional technical support and service to a wide array of clients. Some of your core responsibilities will include:
- Becoming proficient in JIM2 and FM Audit software.
- Managing internal IT infrastructure as a System Administrator.
- Supporting new clients under Managed Service Provider (MSP) agreements.
- Coordinating technician appointments and arranging follow-ups when additional parts are required.
- Performing remote installations of print drivers and workflow features such as scan-to-email for newly upgraded print and imaging devices.
- Handling customer enquiries for Level 1 and Level 2 support relating to break-fix issues of print/imaging equipment and associated software.
About You
The ideal candidate will possess:
- A background in help desk customer support and an excellent approach to customer service.
- Technical proficiency in areas including network configuration, installations, and driver deployment.
- The ability to work autonomously within a collaborative team environment, with full work rights in Australia.
- Strong written and verbal communication skills, along with solid proficiency in Microsoft Office applications.
- A minimum of 2 years' experience in IT support. Previous experience in managed print and services is highly regarded.
Additional valuable skills include:
- Experience setting up VoIP phone systems and managing billing processes.
- A self-motivated attitude towards continuous learning, particularly in adopting new software and hardware solutions.
What's In It For You?
- Work In An Idyllic Location Just Five Minutes From The Beach
- Opportunities For Career Development And Professional Support
- Join A Friendly, Close-Knit Team In A Growing And Progressive Business
- Casual Position With A View To Transition Into A Permanent Full-Time Role
Apply today and don’t miss out on kickstarting this exciting opportunity!
