Customer Experience Manager
Job No:
RS39954
Location:
Artarmon
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EARN $80,000 - $85,000 pa + Super | Negotiable Based on Experience
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Australian Owned, Global Business Providing Equipment Solutions
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Opportunity to Grow & Progress with the Business | Dynamic Role
About The Company
Our client is an Australian-owned private company, founded in 2004. We make and distribute tough, innovative, time-saving tools and equipment for the flooring, construction, and landscaping industries. Their products are designed for ease of use, safe operation, exceptional durability, and long duty cycles to withstand the rigors of the equipment rental market.
About The Opportunity
The primary purpose of this position is to serve as the initial point of contact for phone calls and visitors, as well as ensuring the efficient operation of the Australian office and providing help to the Executive team as needed. You will evolve the business with a more empathetic and professional approach and improve the overall customer experience.
Reporting directly to the National Sales Manager some of your responsibilities will include:
- Respond to customer warranty claims and complaints in partnership with Aftersales, Production, and the outside sales team
- Provide assistance and coordination with external sales personnel
- Keep customers updated with backorder information
- Manage the sales order process and liaise with the dispatch team
- Maintenance and data entry of CRM systems including editing of details as required
- Assist the Export and UK departments as required
- Provide administrative assistance to the Executive team when needed
- Coordinate trade and in-house travel, accommodation, and other requirements
About You
The successful candidate will have:
- 5+ years of previous customer service experience
- Experience within a similar industry such as hardware, hire, industrial, or construction (desirable)
- Strong computer skills including proficiency with Outlook, Excel, PDF, Data Entry and ideally, SAP ByDesign
- The ability to build solid customer relationships and communicate effectively and professionally over the phone
- The ability to make autonomous and discretionary decisions
- Experience creating new customer improvement processes (desirable)
What's in it for You?
- Australian Owned Business with Offices in the UK & USA
- Work in a Supportive & Friendly Team Environment
- Convenient Artarmon Location | On-Site Parking Provided
- Join an Innovative Business with Minimal Competition
- Work with Premium Quality Products | Global Production
- Full-Time Office Based Role | Mon to Fri | 8 am - 5 pm
- Strong Focus on Health & Safety | Employee Assistance Program
- Opportunity to Grow & Progress with the Business
- Use Your Initiative to Bring in New Ideas & Processes
- Immediate Start Available for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!
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